Return & Replacement Policy | Poornalakshmi

Overview

Our return and replacement policy is valid for 2 days from the date of delivery. Returns or replacements will be accepted only with a valid and genuine reason.

Returns and replacements can be requested only through the Return & Replacement button available in your Orders page.

Since our products are delivered in sealed bottles, jars etc.., strict quality and safety conditions apply.

How to Request Return & Replacement

Returns and replacements can be requested only through your Orders page.

Steps:

• Go to My Account → Orders
• Click Return & Replacement button under your order
• The Refund Request Form will open automatically
• Fill in the required details:
  • Enter Bank Details (for refund, if applicable)
  • Select Reason / Subject
  • Describe the product issue (impurities, if any)
  • Upload product issue proof (image, if required)
• Click Submit Request

Important:

• Order and product details are captured automatically (no manual entry required)
• This option is available only after successful order & payment
• The request button may be removed after submission or after the allowed return period
• Our support team will review your request and respond with further instructions

Return Eligibility

A return will be accepted only if ALL the following conditions are met:

• The product has visible impurities or genuine quality issues
• The bottle/jar must NOT be damaged
• The cap seal must be intact and unopened
• The product must be in the same condition as delivered
• Product issue image must be provided (if requested)
• Request must be made within 2 days of delivery

Returns will NOT be accepted if:

• Seal is opened or tampered
• Bottle/jar is damaged by the customer
• Product is used or consumed
• No valid proof or product image provided (when required)
• Request submitted after 2 days from delivery

Replacement Policy

Replacement will be provided only if the product contains impurities or quality defects, after verification by our quality team.

Replacement Conditions:

• Bottle/jar must be undamaged
• Seal must be intact and unopened
• Issue must be verified by our team
• Request must be submitted within 2 days of delivery

Once approved, the replacement product will be delivered within 3–5 business days.

Refund Policy

If your return is approved:

• The refund amount will be credited to your original payment method within 3–5 business days
• You will receive a confirmation after refund processing

Non-Returnable Situations

Returns or replacements will not be accepted in the following cases:

• Opened or used products
• Broken seal or tampered packaging
• Bottle or jar damaged after delivery
• Change of mind / no valid reason
• No valid proof or product issue image (when required)
• Natural variation in color, aroma, or texture (as products are natural)

Shipping for Returns

• Return instructions will be shared only after approval
• Unauthorized returns may not be accepted

Contact Us

For return or replacement requests, contact us with:

Email: support@poornalakshmi.com

Contact: 9944327430

Last updated: Jan 27, 2026